Tent or Camping Product Return Policy
- If the tent or camping product arrives to you in a physically damaged condition, be sure to save all the packaging so that we can file a claim with the shipper. Notify Customer Service immediately via e-mail or the toll-free number so the item can be replaced. We will have the tent or camping product picked up at our expense and a replacement will be sent immediately.
- If the item you ordered is defective then we, as the manufacturer, will handle this under our warranty. Notify Customer Service immediately via e-mail so that we can provide parts to correct the defect.
- If for some other reason, you are not happy with the product you ordered, you may return it within 30 days of receipt of the product for a refund of the purchase price less applicable shipping. The item must be in the original packaging just as you received it. The product shall not have been used. Request a return authorization number (RMA) via e-mail.. The RMA number must be noted on the outside of the package you are returning or it will not be accepted. If the item is returned simply because you do not like it you are responsible for all shipping charges including the actual cost (even if it was FREE) of the outgoing shipping and the return shipping.
If your tent arrived with a broken part that needs to be replaced please contact us.
If you need to return your tent please complete the following Request for Return Material Authorization (RMA) Number:
Request for Return Material Authorization (RMA) Number