Frequently Asked Tent or Camping Product Questions

Below are some of the most frequently asked tent or camping product questions asked by our customers.  If you do not see the answer to your tent or camping product question or want a further explanation please contact our friendly and knowledgeable customer support staff via email or our toll free number and they will promptly answer your tent or camping product questions.

Custom Manufactured Tents
Tent or Camping Product Warranty
Tent or Camping Product Availability and Inventory
Tent or Camping Product Return Policy
What Can I Expect When I Place an Order?
What is Your Privacy Policy?
Do You Have a Store Where I Can See the Tent or Camping Products?
Can I Receive a Catalog?
How do I Care for Tent Fabrics?

Custom Manufactured Tents - We will manufacture quantity orders (typically 100 or more units) to your specification upon request.  Please visit our commercial tent product web site at http://www.pinnacletents.com and we will promptly provide a quotation based on your requirements.
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Tent or Camping Product Warranty - Unless otherwise noted in the tent or camping product specification sheets where the warranty may be longer, the minimum warranty period for all of our tents or camping products is one year for any defect related to material or workmanship.   If there is any defect on the tent or camping product that you received we will  have the product picked up at our expense and a replacement will be sent immediately.
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Tent or Camping Product Availability and Inventory - We update our website on a daily basis to reflect current product availability, inventory, and prices.  If an item is indicated as sold out, then the current availability date is indicated so that you know when the item will again be in stock.
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Tent or Camping Product Return Policy

1. If the tent or camping product arrives to you in a physically damaged condition due to shipping and handling, be sure to save all the packaging so that we can file a claim with the shipper. Notify Customer Service immediately via e-mail or the toll-free number so the item can be replaced with a new tent or new parts.
2. If the item is defective, please send pictures of the defects within 30 days of receipt of the product.  Once it is determined to be defective, this will be handled under our warranty.  We will send replacement parts or have the product picked up at our expense and a replacement will be sent immediately.
3. If for some other reason, you are not happy with the product you ordered, you may return it within 30 days of delivery of the product for a refund of the purchase price less applicable shipping. The item must be in the original packaging just as you received it. The product shall not have been used. Request a return authorization number (RMA) via e-mail. The RMA number must be noted on the outside of the package you are returning or it will not be accepted. For your protection, use a shipper that provides a way to track your package. Full Insurance is required on all returned shipments. Buyer pays for all shipping and insurance associated with return of any product. If the item is returned simply because you do not like it you are responsible for all shipping charges including the cost of the outgoing shipping (even if you were offered free shipping you will pay the actual costs) and the return shipping.  Once we receive your return, we will inspect the return, and proceed with the refund per our return policy.

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What Can I Expect When I Place an Order? - When you complete the secure order form and click on the "submit" button you will receive an email confirming your order.  The email will confirm the product that you ordered and the cost of the item.
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What is Your Privacy Policy? - For your privacy and security no information will be distributed outside of this company and all records are stored on a computer not connected to the Internet.  All information that you provide is fully encrypted by our secure site.
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Do You Have a Store Where I Can See the Tent or Camping Products? - We are an Internet store and all of our products ship directly to you from our warehouses.  This allows us to keep our prices as low as possible.  We maintain detailed specification sheets of all of our products on our website.  If you need additional information to make an informed decision please email or call our knowledgeable customer service staff to assist you.  As always, your satisfaction is guaranteed by our return policy.
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Can I Receive a Catalog? - In order to keep prices to our customers as low as possible we do not print or mail catalogs of our products.  If you need to have a hard copy of something you can simply print the specification sheet for the product you are interested in directly from our website.  As always, if you need additional information to make an informed decision please email or call our knowledgeable customer service staff to assist you.
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How do I Care for Tent Fabrics? - Recommendations for Maintenance of Tents From the Manufacturer:

1. CLEANING: If cleaning is ever necessary, for both canvas and nylon use a soft bristle brush and a mild soap (such as detergent) and water solution. If you need to clean off mildew use fels naphtha soap. It is best to lay out the tent on a hard surface such as a driveway or patio while cleaning. These cleaning methods should not effect the water resistant coating on the fabric. Make sure you let the tent dry thoroughly before storing it away.
2. WATER PROOFING: The tent material (canvas or nylon) as supplied is protected by a water resistant coating. If the tent will be will be subjected to severe, extended, or repeated rains you can apply a seam sealer (only required if the seams are not heat seal taped) on all of the exposed sewn seams. "Kenyon" or "K-Cote" are two brand name seam sealers that can be purchased inexpensively at any store that sells outdoor supplies. As the tent ages, if the fabric of the tent ever loses its water repellency properties, you can spray the fabric with any silicone based water repellency spray that is made for use on leather or fabric.
3. STORAGE: Always make sure the tent is completely dry before folding and storing in order to prevent mildew growth. Try to store the tent in a dry place.

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